References: Evoboards is the company you have ordered from. The terms customer/you/client are used interchangeably, all of which include any client of Evoboards.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing, there may be occasions where errors arise. Should such a situation occur Evoboards cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract will be confirmed upon the supply of goods.
Customers have the right to cancel their order after placing it. Customers must email us to cancel an order and a full refund will be provided within 14 days (this only applies if the order has not already been dispatched), all funds will be refunded to the card/payment source used to make the purchase. If the order has been booked with a courier on our side at the time of the cancellation, customer will be charged the relative postage costs. Please note that free shipping options will incur a £9.85 charge.
For all returns you will first need to contact us. NEED TO MAKE A SPECIFIC RETURNS EMAIL ADDRESS AND INSERT HERE? For UK customers see our contact page.
You have 14 days to cancel your order under our 14 day return period, which starts from the day you receive the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged then we are unable to accept any return.
You’ll need to provide the following details with your consignment:
1. Full Name
2. Order number (you’ll find this on your order confirmation e-mail)
3. State the reason for return.
For any item you have accepted, it is your responsibility to arrange postage back to us until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed by you and Evoboards. Please note, it can take up to 28 days for a return to be processed once we have received your consignment.
Once an order has been cancelled or returned for a refund the process can take up to 14 working days.
If your item is within the 14 day cooling off period then a repair may be possible if board, charger or accessory are free of any damage and/or seals must be intact or else the warranty will be void.
For any items which go beyond the 14 day cooling off period, there will be a £25 inspection fee to ascertain any faults. are you willing to refund items if they are returned after the 14 day period? A written quotation will be provided to you before any work is carried out.
Please note, it can take up to 28 days for a return to be processed once we have received your consignment.
Courier charges for returns are at the customer's expense. Evoboards will cover postal charges back to the customer.
Our boards come with 1 year manufacturer warranty to cover the internal battery only. Due to the nature of the product, we cannot be held responsible for misuse.
the board, charger and any accompanying accessories must be free of any damage and/or seals must be intact or else the warranty will be void.
WRONG OR DAMAGED ITEM RECEIVED
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received a faulty/wrong item, you must return the item in the same condition in which you received it within 14 days to qualify for a refund or a replacement. For damaged or faulty items please contact us at our email address as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what will happen next. Please contact us first before returning the item. Do not attempt to fix a faulty or damaged item as this will void the warranty and we will subsequently be unable to accept its return.
ITEM NOT RECEIVED
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (14 days). Our estimated delivery times are shown on our couriers' tracking page. Delivery may be delayed by couriers due to busy periods, including holidays or due to adverse weather conditions. To receive a refund or a replacement product you must contact us within 30 days after you received your dispatch confirmation email.
Using a hoverboard, like all sports, carries an inherent risk of injury, damage to property or even death. You should always wear a helmet, knee, wrist and elbow pads and any other protective equipment to limit your risk. You should use the product within your abilities. Familiarise yourself to stop (slide), mount and dis-mount and don’t board in traffic or other dangerous locations that may increase your risk.
LIMITATION OF LIABILITY
In no event shall Evoboards be held liable for any direct, indirect, punitive, incidental, special, or consequential damages, to property or life, arising out of or connected with the use or misuse of its products.
At present Evoboards only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements.
We have taken appropriate measures within our means to ensure that your personal information is not unlawfully processed. Evoboards uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content, design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To improve the general marketing and promotions focused on our products and activities.
CONDITIONS OF USE
Evoboards and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Evoboards.com you accept these conditions. Please read them carefully. Evoboards controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to and including the use of this site and materials contained herein.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with any applicable laws or policies governed by your locality .
The term 'Evoboard' as well as its associated images are protected by international copyright laws.
LICENSE AND SITE ACCESS
Evoboards grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, including but not limited to, any collection and use of any products, any collection and use of any product listings, descriptions, or prices, any derivative or illegal use of this site or its contents, as well as downloading or copying of account information. Please duly note, this license and site access limitation covers the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purposes, nor can it be exploited without the prior written consent of Evoboards.
Evoboards and its affiliates attempt to be as accurate as possible, however we cannot warrant for absolute certainty that product descriptions or other content is accurate, completely reliable, or error free, due to the possibility of human or technical error.
From time to time there may be information on Evoboards that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include delivery.
Please review our other policies posted on this site. These policies also govern your visit to Evoboards and social media content.
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We thank you for taking the time to read our Terms & Conditions.
The Evoboards Team